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In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us at support@wittlong.com with your order number, contact information and photos documenting possible damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is backordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.

10 years from the date of purchase, we’ll take care of your product if any parts are broken or not working and not caused by human. Simply contact us and we’ll send you a replacement.

Yes, You will have 30 days to return.

Yes. Our Free Shipping policy will only apply to the standard shipping method.